Orders
Need Help Shopping?
Select the SHOP NOW button at the top navigation section.
Select a category of interest and scroll through the assortment.
Click "Add to Cart" button to add the item to your cart.

Help-My Order isn't Processing
Confirm all requested information is entered and resubmit.
You can call our customer support line at (469) 646-9990 Monday-Friday 9 am - 5 pm CST.
You may also email us at contact@escapewatches.com

When will I receive my order?
We ship orders within 24 hours of receiving into our system.
YOU > YOUR and Method > Method “Select you shipping option at checkout to receive your preferred method of shipping.”

How can I pay for my order?
We welcome  MasterCard, VISA, American Express

Am I able to track my order?
Yes, you will receive an automated confirmation email.
This email will contain your shipping and tracking information.

What if I need to cancel or change my order?
Once you have received confirmation you will need to contact us to change or cancel your order.
Your order will ship within 24 hours of confirmation so time is important if you need to change or cancel.
You can call our customer support line at (469) 646-9990 Monday-Friday 9 am - 5 pm CST.
You may also email us at contact@escapewatches.com

What do I need to do to return or exchange my received order?
You must contact us for a Return Authorization number. Do not just send your item back as it will be refused at time of delivery.
Your order will ship within 24 hours of confirmation so time is important if you need to change or cancel.
You can call our customer support line at (469) 646-9990 Monday-Friday 9 am - 5 pm CST.
You may also email us at contact@escapewatches.com

Is there a limit on how many products I can order?
We reserve the right to limit purchases deemed to be in excess quantities and review the intended use and distribution.
For quantity purchases:
You can call our customer support line at (469) 646-9990 Monday-Friday 9 am - 5 pm CST.
You may also email us at contact@escapewatches.com